Need Help? View Our FAQs | TASC

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If you have a question or need help, you may find an answer on this page. If you can’t find the answer you’re looking for, please get in touch with us.

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  • General services

    Can I refer someone to you?

    Yes, if you have their permission.

    Do I have to tell my employer that I’m getting support from TASC?

    No, TASC’s services and independent and confidential, and you don’t have to tell your employer you are working with us.

    Will you notify my employer if I’m receiving support from TASC?

    No, our services are independent and completely confidential.

    I’m a volunteer in an ambulance service, can TASC support me?

    We can support anyone who has been an active volunteer in a UK ambulance service for at least 3 years. Volunteer roles vary, but include patient transport drivers and community first responders (CFRs). A UK ambulance service could be:

    • An NHS ambulance service
    • A CQC-registered private ambulance service
    • St John Ambulance
    • Red Cross
  • Financial wellbeing

    I’d like to apply for financial support, what supporting information do I need to provide?

    As well as a completed application form, you will also need to provide:

    • Bank statements for the previous two months for every account in the household including joint accounts, and your partner’s accounts
    • Proof of income for everyone in the household
    • If you’re requesting a grant for a piece of kit or furniture, you will need to provide a quote from a registered supplier
    • If you’re requesting a grant for a wheelchair, you will need to provide a quote from a registered supplier and a letter from a medical professional stating that you will benefit from using a wheelchair

    If I’m given financial assistance, do I have to pay it back?

    No. Any support we provide (financial or otherwise) is free of charge with no need for repayment. However if your circumstances change and you’d like to give something back to TASC, you can make a one-off donation or set up a monthly donation at:

    I’m getting a financial grant. When will the money be in my account?

    When we contact you about your application, we will tell you a date when the money will be in your account, however, please be aware that you may receive the money at any time up to 11:59pm on this date.

    What can’t you provide financial grants for?

    Financial grants are given when there is an exceptional need, however, we can’t provide grants for:

    • legal expenses
    • education expenses
    • medical diagnostic tests
    • house repairs (unless there is a real health and safety need).

    Will debt advisors take over my bank account?

    No. Our debt advisors will work with you to look at how you can manage your finances better. This may include looking at your bank statements, but you will remain in control of your account.

    Can debt advisors force me to declare bankruptcy?

    No. Debt advisors may make recommendations to improve your situation, such as declaring bankruptcy. However, you will be in control of your support, and will not be forced to declare bankruptcy or take any other recommended debt solution.

    What will happen in the Financial Wellbeing Clinic?

    During your session, our Money Advisor will ask you a range of questions about your financial situation which they will use to complete a benefits check to see what support you may be entitled to. Following your check, our Money Advisor will offer you information on support you’re eligible for and budgeting advice, where appropriate, to help maximise your income.

    If during your session our Money Advisor thinks your will benefit from more in-depth support, they may also suggest you fill in our application form to request our full range of services.

    What isn’t covered in the Financial Wellbeing Clinic?

    The Financial Wellbeing Clinic provides short one-off support, if you require more in-depth help such as:

    • Dealing with creditors
    • Bankruptcy
    • Almonising for other support available
    • Financial grants

    Please fill in an application form to access our full financial wellbeing services. If during your session our Money Advisor thinks your will benefit from more in-depth support, they may also suggest you fill in our application form. You can download an application form here:

    Do I need to have anything ready for the Financial Wellbeing Clinic?

    To get the most out of your session, please bring with you details of your current financial situation:

    • Current family circumstances
    • Salaries of all household members
    • Other income
    • Outgoings e.g. mortgage/rent, bills, debt repayments

    We can provide a budgeting sheet to help you to do this. Download the sheet at:

  • Volunteering

    Who can volunteer?

    We value diversity and encourage volunteers from all walks of life. However, due to the nature of our work, we can only offer volunteering opportunities to people aged 18 years old and above.

    How much time will I have to give?

    We’re grateful for whatever time you’re able to give. Our roles are flexible, allowing you to fit your volunteering activities around work and other commitments.

    What support will I receive?

    All volunteers are supported by our dedicated Volunteering Team. Following your registration, you will be asked to complete a short online induction that will teach you everything you need to know about becoming a TASC volunteer.

    Once you have completed the induction, you will have access to our ‘Volunteer Hub’ which has lots of useful information and resources.

    I’m a volunteer, can I claim expenses?

    As a TASC volunteer, we will reimburse you for any reasonable out-of-pocket expenses, such as travel costs.

    Can anyone attend the Peer Support Volunteer training workshops?

    In order to attend the Peer Support Volunteer workshops you must be an ambulance service staff member. You must also have registered as a TASC volunteer and complete the online induction. Once you are fully registered, you will be able to book your place on any of the Peer Support Volunteer workshops around the UK.

  • Fundraising

    Can I have TASC branded collections tins and materials at my own organised fundraising event?

    Once you’ve told us what you’re doing to fundraise for us, you’ll be able to request TASC branded materials to help with your fundraising. Using materials with the TASC logo on can help give your fundraising a professional edge, but because it costs us to produce and post fundraising materials, please order a modest number, or send a donation to cover postage and stock costs.

    Can TASC promote my fundraising event?

    Where possible, we will try to promote your fundraising event. We can also offer advice on how to promote your fundraising event with your local newspaper or radio station, or using social media. Please get in touch with to find out more.

    What’s the best way for me to collect money and donations for a sponsored event?

    The best way to collect money and donations is by setting up an online JustGiving or Virgin Money Giving page.

    Learn how to set up your page

    How do I pay my money in?

    For details on how to pay in your money in, visit our fundraising page.

    How do I know that my money and donations have reached you?

    It can take us a few weeks to process your donations, however, as soon as we’ve received your money we will send you a thank you letter by way of receipt.

    How do I claim Gift Aid on the money I raise?

    As a registered charity, TASC can claim back an extra 25p on every £1 donated to us in Gift Aid. For us to be able to claim Gift Aid, you need to check the sponsor or donor is a UK taxpayer, record their home address, postcode, donation amount and make sure they tick the Gift Aid box on your sponsor form or web page.

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